Green Leaf – Medicare FMO Develops and Releases Proprietary Mobile Application Call Recording Solution.
Green Leaf – Medicare FMO Develops and Releases Proprietary Mobile Application Call Recording Solution. On May 9th, 2022, the Center for Medicare and Medicaid Services (CMS) released a new call recording requirement that applies to Medicare insurance agents. Under the new rules, all phone calls between Medicare beneficiaries and Medicare insurance agents regarding Medicare Advantage and Medicare Prescription Drug Plans MUST be recorded beginning October 1, 2022. These recording calls must be securely retained and available to be retrieved for audit purposes for a period of 10 [...]
